Privacy Policy

Mozart Festival ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, communicate with us, subscribe to our newsletter, register for updates, or otherwise interact with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Belgian Data Protection Act, and other applicable data protection laws.

By using our website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

The data controller responsible for the processing of personal data is:

Mozart Festival ASBL Guarneri Productions 3 Rue Bodrissart, 1410 Waterloo Belgium Email: info@festivalmozart.org

For any privacy-related questions, please contact us at: Email: info@festivalmozart.org

Depending on how you interact with our website, we may collect the following categories of personal data:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Organization or company name
• Information submitted through contact forms
• Newsletter subscription information
• Any information voluntarily provided in communications with us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Website usage statistics

This information may be collected through cookies and similar technologies.

We process personal data for the following purposes:

To Respond to Enquiries

When you contact us, we process your information to respond to your requests and communicate with you.

Legal basis: Legitimate interest (Article 6(1)(f) GDPR) or steps prior to entering into a contract (Article 6(1)(b) GDPR).

To Manage Newsletter Subscriptions

If you subscribe to our newsletter, we use your email address to send updates, festival news, announcements, and promotional communications.

Legal basis: Consent (Article 6(1)(a) GDPR). You may withdraw your consent at any time by clicking the unsubscribe link in any email or contacting us directly.

To Improve Website Performance

We use analytics and website performance tools to understand how visitors use our website and improve user experience.

Legal basis: Consent where required by law and/or legitimate interest (Article 6(1)(f) GDPR).

To Comply with Legal Obligations

We may process personal data where necessary to comply with legal obligations.

Legal basis: Compliance with legal obligations (Article 6(1)(c) GDPR).

The Mozart Festival website may contain links directing visitors to Eventbrite or other third-party ticketing providers. Ticket purchases are not processed through the Mozart Festival website.

When you click a ticket purchase link and are redirected to Eventbrite, your personal data will be processed directly by Eventbrite in accordance with its own privacy policy and terms of service.

Mozart Festival does not control and is not responsible for the privacy practices of third-party ticketing providers. We encourage users to review the privacy policies of those providers before submitting personal information.

Our website may use cookies and similar technologies to:

• Ensure proper website functionality;
• Improve user experience;
• Measure website performance;
• Understand visitor behaviour;
• Provide analytics and security functions.

Where required by law, we will obtain your consent before placing non-essential cookies on your device. Detailed information about cookies is available in our Cookie Policy.

We do not sell personal data. We may share personal data with trusted service providers who assist us in operating the website and providing services, including:

• Website hosting providers;
• Email and newsletter service providers;
• IT support providers;
• Analytics providers;
• Professional advisers;
• Public authorities where required by law.

All third-party service providers are required to process personal data in accordance with applicable data protection laws.

Some service providers may process personal data outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are implemented, including:

• Adequacy decisions issued by the European Commission;
• Standard Contractual Clauses (SCCs);
• Other legally approved transfer mechanisms.

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations. Retention periods may vary depending on the nature of the data and applicable legal requirements.

When personal data is no longer required, it will be securely deleted or anonymised.

Under the GDPR, you have the right to:

• Access your personal data;
• Request correction of inaccurate data;
• Request deletion of your personal data;
• Restrict processing of your personal data;
• Object to processing;
• Request data portability;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at: Email: info@festivalmozart.org

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

However, no internet-based system can be guaranteed to be completely secure.

The website is intended for a general audience. We do not knowingly collect personal data from children under the age of 16 without appropriate parental consent where required by law.

If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time. Any updates will be published on this page together with a revised "Last Updated" date. We encourage users to review this Privacy Policy periodically.

If you have questions regarding this Privacy Policy or our data processing practices, please contact:

Mozart Festival Email: info@festivalmozart.org Website: https://mozart-festival.com

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

For Belgium: Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) Rue de la Presse 35 / Drukpersstraat 35 1000 Brussels, Belgium Website: https://www.dataprotectionauthority.be